If you wish to register a complaint, please write to or telephone:

Bill Thomson

Secure Mortgages and Protection Ltd.

Suite G.04

The Greenlaw Works

Greenlaw Way

Newton Mearns

Glasgow

G77 6EF

A summary of our internal complaints handling procedures for the reasonable and prompt handling of complaints is available on request and if you cannot settle your complaint with us, you may be entitled to refer it to the Financial Ombudsman Service at www.financial-ombudsman.org.uk or by contacting them on

0800 023 4 567.